Shipping policy

Expedition of emmarlin products

Free standard delivery for all orders from 50 € purchase.

Standard shipping is a delivery in 3 to 7 working days (it often happens earlier)

We can ship in Europe

Return / Exchange Policy Emmarlin

The majority of emmarlin products are guaranteed for free for returns or exchanges.

 

Articles that can be returned:

The items must be in new condition, without scratches, cracks, dirty or marked tires, or any indication of use.

Must be returned to their original packaging (a new packaging can be purchased by calling customer service)

Must have requested a return authorization within 30 days of delivery. Please call or send an email to customer service to receive your return permissions.

Must have requested a return authorization within 14 days of receipt of the return authorization.

Please contact us to process your return or exchange

The customer must pay the return shipping costs

 

REMARK : All returns must be accompanied by a return authorization to be credited. Please send us an email to contact@emmarlin.com to request your return authorization.

 Return of emmarlin products

The return fee for shipping are the responsibility of the customer, unless Emmarlin made a mistake. Once you have requested a return authorization, we can help you determine the best shipping method for you.

Please follow all return instructions that are provided with your return permission. If an article returned to the wrong address, Emmarlin reserves the right to charge additional shipping costs for sending the article to the right place.

Cancellations for emmarlin products

We try to ship orders as quickly as possible. We are pleased to cancel your order if your shipment has not been processed yet. To cancel your order, please contact our customer support center as soon as possible.

If an order has been processed, you will have to return as shown above.

 

Credits

Once your return is verified, Emmarlin will issue a credit on the map used for the purchase. It can flow up to 4 weeks before your card is credited by the transmitter. Check or postal purchases will receive a check within 30 days.

Note: If your article was defective or damaged during transportation, please call us immediately contact@emmarlin.com And we will do the necessary to replace or repair the article.